New Fairfield, Connecticut
Not resolved

I have been a Japan Airlines JMB member for many years. The level of service (lack thereof, more appropriately) offered by AA in its "Admirals Lounges" is truly shocking. Everything that is given freely by Japan Airlines is charged for by AA. Yet another reason to dislike this airline. You've been giving me more and more of them over the years. I will continue to avoid you and to urge anyone I know to do so too.

(You even try to make money off a bad review by offering a premium complaint service!!) Maybe someone in your company does have a sense of humor after all.

Go all the way. Market yourselves as Airline From ***. You'll lock in the Satanists, at least.

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