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Very similar experience at Admirals Club in Charlotte. I also fly American frequently and we wanted to use the Lounge between flights. Was rudely told by a Dana at the reception that it could not be honored as this was an intermediate stop not a coast to coast American...
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1.0
I didn't like
  • Having the employee i complained of call me back
  • Misleading admirals club credit card offer
  • Rude employees
#1151346
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Short Review on October 04, 2016

Flying first yet no lounge access. Stick it AA.
Kenova, West Virginia
#930808
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Have been a club member for many years. Be aware, now they will not let you use the club unless you are departing on AA. They do not tell you this when you pay for the membership. Never again, and I am telling all not to fly AA, what a shame. 4 million mile member,...
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#763010
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Just returned from an American Airlines Business Class Round the World trip. American should stop offering this. Reason: Every other airline in the One World network was so much better than American it was positively embarrassing, and disappointing to be an...
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2.8
I didn't like
  • Quality
#622494
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Inflight Service Review

Being a longtime member with 2 million miles starus I found to my unplesant surprise your busines inflight service out of Mexico City has been downgraded (no breakfast or lunch) unbecoming to your claims of improved service and new image
Alvaro Obregon, Capital District
#543691
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I flew business class to Mexico City 2 times and both times had a pleasant experience at Admirals Club. For my Cancun vacation, with my wife, we decide to fly American given that previous experience. Much to our surprise we were NOT given access to the Admirals Club....
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Anonymous
Ronnie

We also had that experience flying business class to Barbados from Bermuda through Miami . Although the receptionist was very pleasant, we were shocked that we could not use t...

#481666
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I have been a Japan Airlines JMB member for many years. The level of service (lack thereof, more appropriately) offered by AA in its "Admirals Lounges" is truly shocking. Everything that is given freely by Japan Airlines is charged for by AA. Yet another reason to...
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New Fairfield, Connecticut
#476703
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Good Afternoon: I've been an American Airlines customer and credit card holder for a number of years. I currently maintain Gold status and, until today, held an American Express Business Platinum card for the purpose of using your Admirals Club. I will start by...
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Anonymous
Angry in Austin

I just experienced the same treatment in Austin at the Admirals Club. I am Platinum level and have been for many years. The lady and her supervisor seemed to enjoy turning me ...

Anonymous
sessa

LOVE IT!

#345384
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